CASE #: 1350851

COX & I

On both my MacBookPro and my PC today I could not access my COX email because COX COMMUNICATIONS, more commonly known as COX, flashed a pop-up that filled the screen and then froze there after I logged in. It asked for my zip code, city and state. There was no escape button, no way out. I pay COX email to service me every month. Why are they blocking my email? And it gets better or worse depending on your sense of humor. First of all COX sends me a bill so they know my zip code, city and state. Second of all, when I finally entered my zip code - against my will - the screen flashed again and returned me to the COX email homepage and then directly to “sign in with my COX password”. I soon realized I was trapped in a COX-designed info-seeking maze.

This is where the flushed cookies come in. 

I was panting when I finally picked up the COX telephone and called COX to solve my COX email problem.

After thirty minutes on the phone with COX which consisted of long holds interspersed with scattered verbal contact, I rose up the COX ladder of intelligence to a COX Email Specialist.  After checking into my problem he diagnosed the cause.

“You flushed your cookies,” he said.

“I did not flush my cookies,” I said.

“This happens when you flush your cookies.”

“I didn’t flush my cookies.”

He asked me to click back to the COX email homepage and login again. I did as directed. This time the full screen pop-up was too ashamed to display its white and blue COX.

“I’m in,” I said.

“This kind of thing happens when you flush your cookies all at once.”

“You and I both know I didn’t flush my cookies,” I said.

“Never flush your cookies. At least not all at once.”

“This has nothing to do with cookies. Or flushing.”

SILENCE.

I could tell his heart wasn’t in it and I was anxious to get to my email.

“What is a cookie?”

He hung up in my face.

COX Sucker.

This entry was posted on Thursday, November 1st, 2012 at 7:20 pm and is filed under David's Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.